For real estate agents and agencies
Appraisal requests called back within a minute.
Dialessa rings a new appraisal request within a minute, inside your calling hours, asks about the property and their timing, and books the appraisal straight into your calendar. It can also ring past appraisal and buyer leads from your database, once you have washed that list against the Do Not Call Register.
- Calls new appraisal requests within a minute, inside your calling hours, even while you are at an inspection
- Asks the questions you set, such as the property address and when they plan to sell, before it offers a time
- Books the in-person appraisal into your calendar while the vendor is on the phone
- Says up front that it is an AI calling on behalf of your agency, by name
The problem
Enquiries go cold while you are at an inspection.
A vendor who asks for an online appraisal is often asking other agents too, and the first one to call gets the conversation.
Appraisal requests wait for a callback
Appraisal requests from your website come in while you are at an inspection or an auction, and by the time you ring back the vendor has spoken to another agent.
With DialessaEach new appraisal request from your website is called within a minute in calling hours, so you can walk out of the open home to a booked appraisal.
The database never gets worked
Past appraisals, open-home buyers and enquiries that went quiet sit in your CRM, because nobody has the hours to ring them all.
With DialessaWash your past appraisal and buyer leads against the Do Not Call Register and upload the numbers it clears. It calls them inside your calling hours, for up to 25 days after the wash, and books an appraisal with the ones who are ready.
You walk in knowing only an address
A web form gives you a name and an address. Whether they are listing next month or just curious about the value, you only find out once you are sitting in their lounge room.
With DialessaIt asks about their plans and timing and puts a one-line summary of their answers in the booking, so you know who is ready to list before you get in the car.
How it works
From enquiry to booked appraisal.
Four steps, and once it is set up, none of them needs you at a desk.
Connect your enquiries
Connect your website’s appraisal form (your developer, Zapier or Make sends each new enquiry to Dialessa) or a Google Ads lead form, and the Cal.com calendar it books into, which syncs with Google or Outlook. For past leads, wash a CSV export from your CRM against the Do Not Call Register and upload the numbers it cleared, with the register’s washed file and receipt.
It calls
A new appraisal request is called within a minute, inside your calling hours, by an AI that says up front who it is calling for and why. One that lands after hours is called as soon as your hours open. If they miss the call, it tries twice more: about two hours later, and about a day after that, each time waiting for your hours if they have closed.
It qualifies
It asks the questions you set, such as the property address, when they are thinking of selling, and whether they would like an agent to come out.
It books
It offers times that are free in your calendar and books the in-person appraisal before the vendor hangs up, with a one-line summary of their answers in the booking.
A call, end to end
An appraisal request, called back and booked.
A homeowner asks for an online appraisal and is called back within a minute. Written to show the shape of the conversation, not a recording of a real call. The demo call at the top of the page lets you hear the voice on your own phone; it does not follow this script.
Hi Michelle, it’s Dialessa, an AI assistant calling for Lyrebird Property, about the appraisal you asked for. If you’d rather not hear from them, just say so. Have you got a minute?
Oh, that was fast. Yes, go ahead.
Thanks. What’s the address of the property?
12 Wattle Street, Marrickville. It’s a three-bedroom house.
Lovely. Are you thinking of selling in the next few months, or keen to know where you stand first?
Probably early next year. What do you reckon it’s worth?
I wouldn’t want to guess. That’s exactly what the appraisal is for, and the agent will go through it with you there. Would you like them to come out?
Yes, that makes sense.
I’ve got Thursday at 6 pm or next Tuesday at 5:30. Which suits?
Thursday at 6.
That’s locked in for Thursday the 22nd of October at 6 pm, your time.
Two ways to use it
New enquiries, and the database you already have.
Most agencies have both problems: enquiries that wait too long for a callback, and a database nobody has time to ring.
Speed to lead
Call new enquiries within a minute
Appraisal requests from your website form or a Google Ads lead form are called within a minute in calling hours, asked the questions you set, and booked into your calendar.
- Asked the questions you set, such as the property and when they plan to sell
- Booked into your calendar while they are on the phone
- Tried twice more if they miss the call: about two hours later, and about a day after that, inside your calling hours
Past leads
Re-engage the database you already built
Wash a list of past appraisals that did not list, open-home buyers and enquiries that went quiet against the Do Not Call Register, and upload the numbers it cleared. It calls them inside your calling hours, about the one reason to talk that you choose for the list. A list of past leads comes with the Growth plan and up.
- Past appraisals that never listed, called inside your calling hours
- Asked the questions you set, and booked into the same calendar as new enquiries
- Called only from a list you have washed against the Do Not Call Register, for up to 25 days after the wash
Questions
What agents ask.
| Question | Answer |
|---|---|
| Does it work with portal and CRM leads? | Not directly. It does not connect to realestate.com.au, Domain, Facebook lead ads or your CRM, and it writes nothing back to your CRM. It calls new enquiries from your website’s appraisal form or a Google Ads lead form within a minute, in your calling hours: your developer, Zapier or Make sends each website enquiry to Dialessa. Past appraisal and buyer leads come in as a CSV export from your CRM, washed against the Do Not Call Register first. |
| Will it introduce itself as my agency? | Yes, by name, in its first sentence. It introduces itself as Dialessa, an AI assistant calling for your agency, and says why it is calling, so vendors and buyers know exactly who the call is for. It is set up never to pretend to be you or one of your agents. |
| Can it hand off a hot vendor to me live? | No, it never transfers a call. It books the appraisal while the vendor is still on the phone, at a time that is already free in your calendar, so a hot vendor ends the call with an appointment with you. The booking lands in your calendar with a one-line summary of their answers. |
| Will it give a vendor or a buyer a price? | No. It is set up never to give a price, a price range, a price guide, an estimate of value or figures from recent sales. It tells them the agent will go through that with them. |
| Is it allowed? What about the Do Not Call Register, consent and calling hours? | Yes. Dialessa applies the telemarketing rules to every call it makes. Someone who has just enquired through your website form or a Google Ads lead form has asked to hear from you, and that consent lets you call them even if their number is on the Do Not Call Register, so for those enquiries numbers are not checked against it. Dialessa calls an enquiry only within 90 days of it reaching us. Past appraisal and buyer leads are different: wash the list against the register, upload only the numbers it cleared, with the register’s washed file and receipt, and Dialessa calls that list for up to 25 days after the wash. A list you upload is never called on consent. Calls only go out inside the legal hours, weekdays 9am to 8pm and Saturdays 9am to 5pm in the lead’s own time, never on a Sunday or a national public holiday. The default is weekdays 9am to 5:30pm, you can widen it to those limits or tighten it, and an enquiry that lands outside your hours is called as soon as they open. Send the lead’s state with each enquiry: without it, Dialessa cannot tell their time zone, so it waits until your hours are open everywhere in Australia. Every call says it is an AI, who it is calling for and why, and asking it to stop ends the call, and that number is not called again. A business based in Victoria cannot connect its website form or Google Ads lead form yet, while the legal requirements there are being confirmed. It can still call a washed list of past leads, on the Growth plan and up. |
| Does it sound robotic? | Hear for yourself: put your mobile in at the top of this page and it rings you now. It runs on Google’s Gemini Live, which listens and replies in one step, keeps its turns short and speaks with an Australian accent. It introduces itself to vendors and buyers as Dialessa, an AI assistant, so nobody is caught out. |
| What if a lead asks something it can’t answer? | It is set up not to guess, make promises or answer beyond what you have given it. Anything it cannot answer, it says you will cover at the appraisal or when you speak to them, and it carries on with the booking. |
| Are the calls recorded? | No. Calls to your leads are not recorded, and no transcript is kept. If we add recording, a recorded call will say so at the start and who the recording goes to, as our terms require, and a lead who objects will not be recorded. |
Pricing
Plans for individual agents and agencies.
Flat monthly plans, sized by connected call minutes, from one agent to an agency group.
Starter
For an individual agent or a small team: new appraisal enquiries only, called within a minute.
- 750 call minutes a month
- About 375 two-minute conversations a month
- Extra minutes $2.10 each
- $1,242 a month on yearly billing, two months free
- 1 campaign
- Calls from Australian mobile numbers
- Bookings straight into your calendar
First month $745, half price, on your first monthly plan. Then $1,490 a month, cancel any time.
Book a callGrowth
For a busy agency, with new enquiries and a washed list of past leads called side by side.
- 2,200 call minutes a month
- About 1,100 two-minute conversations a month
- Extra minutes $1.95 each
- $3,325 a month on yearly billing, two months free
- Everything in Starter
- 5 campaigns
- Calls from Australian mobile numbers
First month $1,995, half price, on your first monthly plan. Then $3,990 a month, cancel any time.
Book a callScale
For a high-volume agency that needs more call minutes.
- 4,500 call minutes a month
- About 2,250 two-minute conversations a month
- Extra minutes $1.80 each
- $6,242 a month on yearly billing, two months free
- Everything in Growth
- Unlimited campaigns
- Calls from Australian mobile numbers
- Dedicated script tuning
- A weekly performance review
First month $3,745, half price, on your first monthly plan. Then $7,490 a month, cancel any time.
Book a callEnterprise
For a network or franchise group, on terms we agree with you.
- 10,000+ call minutes a month
- About 5,000 or more two-minute conversations a month
- Extra minutes from $1.40 each
- Everything in Scale
- Custom integrations
- A service level agreement
- Volume carrier rates
First month half price on your first monthly plan.
Talk to usPrices in Australian dollars and exclude GST. Call minutes are the time a call is connected to a person, counted to the second: a call nobody picks up uses no minutes, and neither does a voicemail. A call to a new enquiry usually runs about two minutes, so 100 minutes is roughly 50 conversations. Real numbers vary with your leads.
Monthly plans run month to month, with no setup fee and no minimum term. The first month of your first monthly plan is half price, once per account, and you can cancel any time, effective at the end of the month you have paid for. Yearly billing is paid up front, with two months free.
Talk to a person
Book thirty minutes with the founder.
The demo call tells you how it sounds. This tells you whether it fits your leads and your market, with straight answers on the call instead of a follow-up email.
- Whether your lead volume and how fast you call back today make this worth it. Sometimes you are already quick enough, and hearing that now is cheaper than hearing it in month two
- How your enquiries reach Dialessa, how bookings land in your calendar through Cal.com, and how to wash a list of past leads against the Do Not Call Register before it comes across as a CSV
- What the call is about and the qualifying questions for your offer. You know your customer, I know what the agent can handle, and we draft them together
- Contracts, Do Not Call Register compliance, GST invoicing against your ABN, and anything else you need in writing
There is no sales team to be handed to. You get the person who builds it, so a question about how it works gets answered on the call rather than after it.
cal.com/timothyxiaoyang/30min
Times are shown in your own timezone rather than Sydney’s, and you can change the timezone on the booking page.
Nothing to prepare. If you would rather write first, hello@dialessa.com reaches the same person.
Be the first agent they hear from
Put your mobile in at the top of the page and Dialessa will ring you now, or book thirty minutes to see how it would work with your enquiries.
Dialessa is built and run in Australia. Lead records are stored in Sydney. During a call, the audio and the details the agent needs for it are processed by a speech model hosted in the United States, which is disclosed in our privacy policy and in every customer agreement.