Terms

Terms of service.

Trainset AI Pty Ltd, ABN 24 690 826 610, trading as Dialessa. Last updated 21 October 2026.

These terms are an agreement between your business and ours. The short version of the most important clause: Dialessa places calls and sends email as your agent and on your instructions. In the eyes of the Do Not Call Register, the Spam Act and the state recording laws, you are the caller and the sender. We build the controls and we enforce them; you are responsible for the list you point them at.

Who these terms are with

Dialessa is a product of Trainset AI Pty Ltd, ABN 24 690 826 610, a company registered in Australia. In these terms, "we" and "us" mean Trainset AI Pty Ltd; "you" means the business that holds the account.

You agree to these terms by creating an account or using the service. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

This is a business-to-business service. It is not for personal or household use, and we do not knowingly provide it to consumers acting outside a business.

What Dialessa does

Dialessa calls your leads with an AI voice agent: new enquiries as they arrive, past leads and customers you ask it to re-engage, and cold lists you bring of people who have not asked to hear from you. Follow-up texts and emails go only to people who have agreed to hear from you, never to a cold list. It qualifies against questions you write, books appointments into a calendar you connect, and records what happened.

We do not promise a number of meetings, a connection rate, or any particular commercial outcome. Results depend on your leads, your offer and your market, and none of those are ours. Any figure on our website or in a conversation with us is an illustration and not a commitment.

What you are responsible for

This is the section that matters most, so it is the longest.

Your list

You warrant that you have a lawful basis to contact every number and address you upload, and that you obtained them lawfully. You must not upload a list you bought without the right to use it, scraped in breach of a website's terms, or received from someone who had no right to pass it on.

Under the Do Not Call Register Act you are taken to have caused every call we make for you, and under the Spam Act you cause every message we send for you. If a call or message you instructed breaches either Act, the liability is yours as between us, unless the breach came from our not doing what these terms say we do, such as calling a cold list after its wash has run out. The penalties under those Acts are charged per contravention.

The Do Not Call Register

We will comply with the Do Not Call Register Act 2006 in making every call we make for you under these terms, and we will take all reasonable steps to ensure that our employees and agents comply with it. You will comply with that Act in relation to every call you instruct us to make, and you will take all reasonable steps to ensure that your employees and agents comply with it.

The register applies differently to the two kinds of lead Dialessa calls.

A cold lead is anyone who is not a consented lead, which includes everyone on a list you upload. We do not yet wash numbers for you. Before you upload a cold list, you must wash it against the Do Not Call Register and take off every number the register lists, and upload with it the washed file the register returned and the wash receipt it sent you, which carries the wash's transaction ID and date. We do not call a cold list without them. A wash covers calls made on the day of the wash and the 29 days after it, and we stop calling a cold list 25 days after its wash date, inside that window, until you upload a fresh wash. You warrant that every cold number you upload was cleared by that wash. We each keep the receipt and the washed file for at least six years after the last call made under that wash.

A consented lead is someone whose consent to hear from you is current when we call: a person whose enquiry reached us through your lead source, such as your website form or a Google Ads lead form, in the last 90 days. Under the Do Not Call Register Act, consent a person gives without saying how long it lasts lapses three months after they gave it, and consent the person has withdrawn no longer counts. The Act permits a call to a listed number while the person's consent is current, so an enquiry that reached us through your lead source in the last 90 days is called whether or not their number is on the register, and we keep the enquiry as the record of it. A lead you upload in a list is never called on consent: it is a cold lead, called only with a wash. You warrant that every enquiry your lead source sends us was made by the person it names, who asked to hear from you, and you keep your own record of that consent for at least six years after the last call made on it.

If a cold number you upload is on the register, or an enquiry your lead source sent us was not made by the person it names and their number is on the register, the call is a breach, and as between us the liability is yours.

Recording calls

Calls Dialessa places for you are not recorded. Australian recording law is set by each state and several of them require the consent of everyone in the conversation, not just yours, so if we add recording, a recorded call will announce it at the start, a person who objects will not be recorded, and we will tell you before it starts.

You must not configure a campaign to record without that announcement, and the product does not offer a way to. If you ask us to build one, we will decline.

Email

Every commercial email sent through Dialessa must identify you, must be something the recipient has consented to receive or that you can otherwise lawfully send, and must carry a working unsubscribe. We will not send a commercial email on your behalf without one, and an unsubscribe request will be honoured across your whole account rather than only on the campaign it came from. You are responsible for the consent.

Email sending is not switched on yet. When it is, the commitment in the paragraph above applies to every message from the first one.

Email from Dialessa is for warm follow-up: people who have agreed to hear from you. It never goes to anyone on a cold list, even someone who has spoken to you on a call. It is not a cold email tool, and the cadence templates do not include an unsolicited first email.

Your account

You are responsible for who you give access to, and for what they do with it. Tell us promptly if you think an account has been taken over.

What you must not use it for

You must not use Dialessa to contact anyone about a debt, a medical matter, a legal threat, a political campaign, a religious message, a lottery or a prize, an investment or a cryptocurrency offer, or adult services. You must not impersonate anyone, including us. You must not use it to text or email anyone who has not agreed to hear from you.

You must not attempt to make the agent claim to be a human when asked. It will not, and a change that makes it do so is a breach of these terms rather than a feature request.

Calls to numbers outside Australia are switched off at the platform level. If you need a country enabled, ask us, and we will decide case by case.

Fees, GST and billing

You pay the plan fee shown when you subscribe. Prices on our website are in Australian dollars and exclude GST, which is added at 10 per cent for Australian customers.

Your plan includes a number of call minutes each month. Minutes beyond that are charged at the overage rate shown on your plan. Call minutes are the time a call is connected to a person, from when they answer to when the call ends, as recorded by our telephony carrier, counted to the second and added up over the month. A call that is not answered uses no minutes, a call answered by voicemail uses no minutes, and neither does a number that is invalid or cannot be connected. If you set a hard stop, we stop placing new calls once your included minutes are used; a call already placed is allowed to finish, and the minutes it runs past your allowance are not charged.

There is no setup fee and no minimum term. The first month of your first monthly plan is charged at half its monthly price; an account that has had a plan before pays the full price when it subscribes again.

Monthly plans are billed monthly in advance and run month to month: you can cancel at any time, effective at the end of the month you have paid for. Annual plans are billed for the year in advance at the discounted rate, and are not refundable part way through except where the law requires it or where we have broken these terms.

We do not refund unused minutes, and they do not carry over to the next month. If we increase a price, we will tell you at least 30 days before it applies to you, and you may cancel before it does.

If a payment fails we will retry and tell you. If it stays unpaid we may pause your campaigns. We will not delete your data for non-payment without telling you first and giving you a reasonable chance to export it.

Suspending or stopping a campaign

We may pause your campaigns, or a single campaign, without notice if we believe calls or email are going somewhere they should not, if a regulator contacts us about your account, if your complaint or bounce rate reaches a level that endangers other customers, or if leaving it running would break the law.

We will tell you why as soon as we reasonably can. This is not a right we expect to use often, and it exists because the alternative in a live incident is worse for you than for us.

You can stop everything yourself at any time from the dashboard, and a stop takes effect on calls not yet placed.

Your data and ours

Your lead lists, call logs and settings are yours. We hold them to run the service for you and we do not sell them. We do not use one customer's data to build a product for another customer. If we add call recordings or transcripts, they will be yours too, and we will not use them to train a general model.

How we handle personal information, including recordings and processing outside Australia, is set out in our privacy policy, which forms part of these terms.

You can ask us for an export of your data at any time, by emailing hello@dialessa.com. When you close your account we delete it, subject to two exceptions we are explicit about: backups retain data for 35 days, and a request never to be contacted again is kept permanently, with the number or address and the reason given (for a request made on a call, the words used), because deleting that is how somebody ends up being called again.

The software, the prompts, the models we build and everything about Dialessa itself remain ours.

Third parties we depend on

Dialessa uses other services to work: a telephony carrier, speech and language models, a calendar provider you connect, an email provider, and cloud hosting. When one of them has an outage, so do we, and our obligations under these terms are suspended for as long as it lasts.

When you connect your own calendar or mailbox, you are granting us access to it. We ask for the narrowest permission that can do the job, we use it only to do that job, and you can withdraw it at any time in that provider's own settings or in ours.

Availability

We aim to keep Dialessa available during Australian business hours, which is when it does its work. We do not offer a contractual uptime guarantee or service credits, except where an Enterprise order form or agreement we both sign sets them out. If that matters to you, talk to us before you buy rather than after.

We will give you reasonable notice of planned maintenance that will interrupt calling.

Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where we are permitted to limit a remedy for a failure to comply with a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Otherwise, and to the extent the law allows: neither of us is liable to the other for indirect or consequential loss, lost profits, lost revenue, lost business opportunity or loss of goodwill; and our total liability to you for all claims in any 12 month period is limited to the fees you paid us in that period.

That cap does not apply to your obligation to pay fees, or to a breach by you of the "What you are responsible for" or "What you must not use it for" sections.

Indemnity

You indemnify us against claims, penalties and reasonable costs arising from the list you uploaded, from a contact you had no lawful basis to make, or from your breach of the two sections named immediately above. We will tell you promptly about any such claim, let you take part in defending it, and not settle it without asking you.

This indemnity does not cover anything caused by our own breach, negligence or unlawful act.

Ending the agreement

You may stop using Dialessa at any time, and you may cancel your plan at any time with effect from the end of the period you have paid for. We may end this agreement on 30 days notice, and if we do, we will refund the unused part of any prepaid fee. Either of us may end it immediately if the other breaches it seriously and does not fix the breach within 14 days of being told, or becomes insolvent.

We may end it immediately, without that 14 days, if continuing would be unlawful or would expose other customers to a regulator. If we do, we will refund the unused part of any prepaid fee.

Changes to these terms

We may change these terms. If a change is more than clarification, we will tell you at least 30 days before it takes effect, and you may end the agreement before it does without penalty. We will not apply a materially worse term to you retrospectively.

The rest

These terms, the privacy policy and any order form or agreement that we both sign and that refers to these terms, such as for an Enterprise plan, are the whole agreement between us about Dialessa. If that order form or agreement conflicts with these terms, it prevails to the extent of the conflict. If a clause is unenforceable, the rest still stands. A right we do not enforce straight away is not a right we have given up. Neither of us may transfer this agreement without the other's consent, except to a buyer of substantially the whole business.

This agreement is governed by the law of New South Wales, Australia, and we each submit to the courts of that state. Before starting a proceeding, we will each give the other a written description of the dispute and 14 days to respond, unless urgent relief is needed.

Contact

Trainset AI Pty Ltd, ABN 24 690 826 610, trading as Dialessa. Sydney, Australia. hello@dialessa.com.